Feedback from previous guests about their experience.
68%
liked the hotel and would stay again
clean
friendly staff
pricey dining
unprofessional service
6.8/10
Nice
Rooms
8.1
Location
7.0
Service
6.9
Dining
5.9
Guest reviews
6.8/10
based on 17 reviews
8.2
8.2/10 based on 6859 reviews
Walter
United States,
May
2024
7.2/10
The hotel is located in a nice highrise tower with quick downtown access and stunning views of the city. The rooms, despite being in the bottom part of the tower without a view, were clean and spacious, featuring a lovely turn-down service every evening. The service was wonderful with very helpful staff, although some interactions were not professional. The dining experience, though a bit pricey, offers gluten-free options. The location is good, especially for those traveling by car.
Rooms
8.0
The rooms, even though without a view of the neon sign, were sufficiently spacious and grand with a daily turn-down service. Clean and comfortable.
Service
7.0
The service was wonderful, with very helpful staff, but some encounters were not as professional. Overall, satisfactory.
Location
8.0
The highrise tower location provides stunning views and quick downtown access, but might be a bit challenging to find without clear directions. Good for travelers with cars.
Dining
6.0
The dining experience, though a bit expensive, offers gluten-free options. Pricey but acceptable considering the variety.
Facilities
The hotel provides standard facilities expected from a 5-star hotel, with a hint of luxury. However, some aspects could be improved.
clean
pricey dining
Luke
United Kingdom,
April
2024
6.6/10
The hotel offers clean and tidy rooms with great views but lacks in terms of room decoration and furniture quality. The service is mostly good but can be inconsistent at times. The location is convenient for exploring the city but lacks a bit of central walkability. The dining experience varies from fabulous to below average. Overall, the hotel provides a mix of positive and negative aspects for a stay.
Rooms
7.0
The rooms at this 5-star hotel are of high quality with great views through floor-to-ceiling windows, but the decoration and furniture state fell below our expectations.
Service
6.0
The service was nice for most of the time, but some staff members seemed inexperienced and unprofessional, occasionally getting irritated by simple questions.
Location
8.0
The hotel is situated just after the underground station, providing easy access to important venues; however, it's not really walkable into the center.
Dining
5.0
The dining options range from delicious to everyday and below average, with little variation in the menu.
Facilities
The hotel's facilities offer diverse services like room service, dry cleaning, and a paid airport shuttle.
James
United States,
March
2024
6.4/10
I had the most incredible panoramic view of Vienna from my room, which was situated on the corner of the hotel, offering full views of the river and the city. The location was a bit far from the city center, but it was easy to get to by tram or train. The service was friendly and helpful, but there was an issue with unprofessional behavior when trying to upsell a superior room for extra money. The dining options were limited and a bit pricey, and the breakfast menu remained the same every day. Despite some drawbacks, the facilities were decent, and the hotel is convenient for those traveling between Austria and Slovakia.
Rooms
8.0
The rooms on the 15th floor had an incredible panoramic view of Vienna. They were comfortable and clean.
Service
7.0
The staff was friendly and helpful overall, but there was a push to upsell a superior room for extra money, which was unprofessional.
Location
6.0
The hotel is located in an office tower in a satellite city, which may not be everyone's preference. It's a bit far from the city center, but easy to access by tram or train.
Dining
5.0
The dining options were limited, and the prices were on the higher side for what was offered. It's advisable to arrive early to avoid waiting due to the crowded evenings. The menu didn't change much.
Facilities
6.0
The facilities were average, with nothing particularly outstanding.
Great view
Limited dining options
Brian
United Kingdom,
March
2024
6.0/10
The hotel had large and modern rooms with a city view, offering comfort and space. The service was friendly and helpful, though not very specific at times. The location was not ideal for short stays but convenient for shopping and visiting places. The dining experience was average, resembling a 3-star standard. The hotel lacked some facilities and faced challenges in the dining area.
Rooms
8.0
The rooms were spacious and comfortable, with a modern interior and city view.
Service
7.0
The staff were friendly and helpful.
Location
6.0
The hotel was surrounded by a busy neighborhood, convenient for shopping and visiting places but lacked attractions within walking distance.
Dining
5.0
The dining experience was of average 3-star standard with slow buffet refills and limited options.
Facilities
5.0
The hotel lacked some facilities and faced challenges in the dining area.
Jonathan
United States,
January
2024
7.0/10
I found the hotel to be a mix of luxury and convenience. The rooms were plush and well-designed, offering modern facilities, but they were on the smaller side. The service was generally efficient and friendly, although there were some moments of incompetence and overly strict rules. The location was good for accessing everywhere by metro, but a bit far from the city center. The dining experience was decent but not exceptional, and the facilities were adequate.
Rooms
8.0
I loved the plush and luxurious design of the rooms with all the modern facilities, but they were smaller than expected.
Service
7.0
The service was a mix of efficiency and friendliness, though there were some instances of incompetence and overly strict rules. The staff was generally helpful.
Location
7.0
The hotel's location was convenient with easy access to everywhere via the nearby metro, but it was a bit far from the city center.
Dining
6.0
The dining experience was decent, offering a buffet with a variety of dishes, though not exceptional in taste or value for money.
Facilities
7.0
The hotel's facilities were sufficient for my stay, offering what I needed during my time there.
Modern Facilities
Small Rooms
Jonathan
United Kingdom,
November
2023
7.0/10
The hotel is located in the Danube section of town, offering spacious rooms with a huge bathroom and inviting shower. While the noise levels might not be the best for privacy, the overall stay was big and lovely.
Rooms
8.0
The rooms are spacious with a huge bathroom and inviting shower, but can be a little noisy where neighbors might be able to hear you.
Service
7.0
The service could use improvement as it sometimes felt like I had to ask for kindness. Despite some delays, the staff, especially in room service, dry cleaning, and housekeeping, were not rude.
Location
6.0
The hotel is situated near the finances and business district, not very central but close to transportation like the train station, bus stop, and taxi zone. The building is an office tower within a satellite city.
Dining
7.0
The dining experience was decent with self-service options, although I wished there was a more varied menu. The coffee and waffle options are a plus.
Facilities
7.0
The hotel offers the essential facilities like room service, dry cleaning, housekeeping, and laundry. The facilities are enough but could be improved for a more enjoyable stay.
Spacious Rooms
Noisy Rooms
Sarah
United Kingdom,
October
2023
6.6/10
My stay at the hotel offered amazing views of the Danube and Vienna with huge panoramic windows in the spacious and comfortable rooms, perfect for families at a reasonable price. However, the room's cleanliness was a letdown. The service was friendly but slightly pushy with upgrades, and there was an unprofessional attempt to upsell a superior room. The location was superb for VIC conventions but a bit far for exploring restaurants. The dining options were overpriced and disappointing, lacking variety. Despite some drawbacks, the hotel provides a great view of the city and Danube, making it ideal for visitors traveling with public transport.
Rooms
7.0
The rooms offered views of the Danube and Vienna, with huge panoramic windows and spacious comfort, great for families and reasonably priced, but cleanliness was an issue.
Service
6.0
The service was friendly but slightly pushy with upgrades, and there was an unprofessional attempt to upsell a superior room.
Location
8.0
The location was superb for VIC conventions but a bit far for exploring other restaurants, offering a million-dollar view of the whole capital and Danube area, with the convenience of an electric scooter available.
Dining
5.0
The dining experience was overpriced and lacking variety, not worth the cost, despite offering a range of cold and warm dishes and fresh juices.
Facilities
7.0
The hotel facilities were satisfactory but nothing extraordinary.
James
United Kingdom,
September
2023
6.0/10
Staying at the hotel was a mix of impressive views from the Level Lounge on the 57th floor and the immediate Danube estuaries, but marred by poor service and disappointing dining experiences. The location was good but surrounded by less appealing surroundings, and the amenities were somewhat lacking.
Rooms
8.0
The view from our room on the 57th floor was incredible, offering a million-dollar Capital and Danube area panorama.
Service
5.0
Service fell below expectations, with unhelpful and sometimes rude staff across various facilities.
Location
7.0
The hotel is nicely situated, with great views, but surrounded by a motorway and business buildings, limiting nearby attractions.
Dining
5.0
The dining experience, including the breakfast, did not live up to expectations and lacked the quality promised.
Facilities
6.0
The hotel's facilities were average, not standing out as particularly impressive.
Henry
United States,
July
2023
8.4/10
My stay at the hotel was absolutely amazing. The rooms were beautifully designed with an amazing shower that allowed me to enjoy the view of Sunken Island and the middle of Vienna, a large bath in the room, and an incredibly comfortable bed. The staff was kind, and the room was spacious and functional. However, I felt that the Hyatt room was slightly larger.
Rooms
9.0
The rooms were functional and beautifully designed, offering a stunning shower with a view and a comfortable bed.
Service
7.0
The service was exceptional as they prepared a birthday cake and greeting card for my wife's birthday trip, but I was disappointed when told to pay in cash and found the staff not very friendly.
Location
9.0
The location was perfect, near the Vienna International Centre, making it easy to access the city center. Additionally, being in the tallest skyscraper in Vienna offered a unique experience.
Dining
8.0
The dining experience was delightful with a variety of cold and warm dishes, fresh juices, and continental and buffet options. I recommend booking the Executive/Concierge rooms for access to the 57th-floor breakfast.
Facilities
9.0
The hotel facilities were excellent, offering room service, dry cleaning, housekeeping, laundry, and tours/ticket assistance.
Thomas
United States,
July
2023
6.6/10
The hotel is located in a developing district still under construction, quite far from the city center, surrounded by a motorway and business buildings with limited walking-distance attractions. The rooms are spacious and well-equipped, featuring a walk-in shower and high-quality toiletries. The service, although sometimes incompetent and impolite, offers basic amenities like room service and housekeeping. The dining experience is varied and can be delivered to your room by hanging a card outside, although prices are expensive.
Rooms
8.0
The rooms were great, with a cool bathroom, floor-to-ceiling windows, and a huge TV screen.
Service
6.0
The service can be inconsistent, with occasional rudeness and laziness.
Location
5.0
The hotel is situated in the tallest skyscraper in Vienna, but the area lacks nearby attractions and has ongoing construction.
Dining
7.0
The dining offers a diverse selection but at an expensive price point.
Facilities
7.0
The hotel boasts modern facilities but may lack attention to detail and service quality in certain areas.
Taylor
United States,
July
2023
8.2/10
My stay at the hotel was absolutely amazing! The rooms were spacious and lovely with modern furnishings, offering breathtaking views of Sunken Island and Vienna. The service was top-notch, with the staff being incredibly friendly and helpful. The location was convenient for both shopping and work. However, the dining experience left a bit to be desired, but overall, a fantastic stay.
Rooms
9.0
The rooms were spacious and lovely, with amazing shower views and a comfortable bed.
Service
9.0
The staff was super helpful and responsive, even preparing a birthday surprise!
Location
8.0
The hotel's location was perfect for shopping and work, although a bit pricey.
Dining
7.0
The dining experience was good overall, but some aspects were average.
Facilities
8.0
The facilities were well-organized and enjoyable.
Gilbert
United Kingdom,
June
2023
7.4/10
I had a pleasant stay at the hotel with its modern and spacious rooms, especially the comfortable bathroom, offering a view of the Danube.
Rooms
9.0
The rooms were modern and spacious, with a grand black bathroom featuring both a shower and a bathtub.
Service
9.0
The service was friendly, helpful, and professional, enhancing my overall experience.
Location
7.0
The hotel's location, while convenient for accessing everywhere via the metro, might not suit those looking for a short stay or seeking a tranquil setting.
Dining
5.0
The dining experience fell below expectations, with the buffet offerings not meeting a five-star standard.
Facilities
7.0
The facilities offered were decent, providing basic amenities for a comfortable stay.
Nick
United Kingdom,
June
2023
7.0/10
The hotel offers beautifully appointed rooms with elegant design and great facilities like a Nespresso machine and complimentary mini-bar. The service is friendly, although there were some minor hiccups at check-in. The location, while not ideal for some, is convenient for business travelers and offers access to top-level lounge amenities. Dining options vary in quality, and the facilities are well-maintained.
Rooms
9.0
The rooms were very beautiful and clean, with large towels, a coffee machine, and a complimentary mini-bar.
Service
7.0
The service, especially from the staff in the restaurant, was friendly, but there were occasional misunderstandings with tips.
Location
6.0
The hotel is situated in the business quarter of Vienna, offering access to top-level lounge amenities and a convenient setting for business purposes.
Dining
5.0
The dining experience had some disappointments with limited food variety and coffee quality, but room service options were diverse and tasty.
Facilities
8.0
The facilities are well-maintained and include access to the top-level lounge and a mini-bar.
Charles
United Kingdom,
June
2023
8.0/10
I had a wonderful stay at the hotel with brilliant views all around from the fantastic rooms. The service was top-notch, especially from Jose and Myci, who were super friendly and helpful. The location was convenient with easy access to the metro right in front of the hotel. However, the dining experience fell short of expectations due to the limited options available and slow buffet refills.
Rooms
9.0
The rooms were fantastic with brilliant views all around.
Service
9.0
The service was excellent, with friendly and polite staff members.
Location
8.0
The location was also good, offering easy access to the metro right in front of the hotel.
Dining
6.0
The dining experience was to a 3-star hotel standard with average selection and slow buffet refills.
Facilities
8.0
The facilities were modern with high-level design.
Great views
Limited dining options
Leigh
United Kingdom,
May
2023
6.6/10
The hotel offers an amazing view from the rooms but suffers from small room size and thin walls. The ongoing construction outside starts early in the morning, and the lack of bathroom doors may be inconvenient. The service could use improvement, with unprofessional behavior and a push for upselling. The location is a bit far from the city center and lacks charm in the surroundings. The dining experience has limited menu changes but offers good options. Overall, a mixed experience with both positive and negative aspects.
Rooms
7.0
The rooms offer stunning views but are small with thin walls and lack bathroom doors.
Service
5.0
The staff could be more professional and customer-oriented, with a tendency towards upselling.
Location
6.0
The hotel is located a bit far from the city center, lacking charm in the surroundings.
Dining
7.0
The dining experience remains mostly the same with limited menu changes but provides decent options.
Facilities
8.0
The hotel offers standard facilities, but no specific comments were made.
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